When we think of effective communication we tend to have in mind the idea of getting our message across, making sure that what we have to say is received loud and clear. However, communication is a two-way process, so being an effective listener is also a key part of effective communication. People are more likely to listen to you if you are listening to them, so everyone benefits from effective listening. But it isn't enough to listen - you have to show that you are listening. And that is preci