Original publisher: [Washington, D.C.]: U.S. Government Accountability Office, [2005] OCLC Number: (OCoLC)58809679 Subject: National security -- United States -- Evaluation. Excerpt: ... merging data from one school or exchange visitor program with data from another. However, seven new problem types were identified by at least 3 of the 10 organizations, and three of the seven problems were related to Help Desk performance. Table 6 shows the problems and the number of organizations that identified them. Table 6: SEVIS Problems Identified by Organizations Organizations Problem citing problem Example 1. Inability to download data so that users could A user needed a report showing the number of students who are 7 manipulate it themselves and create useful registered for training outside the school in which they are reports enrolled. However, SEVIS allows a user to view only 20 such records at a time, and because her school had over 800 foreign students, she had to run the SEVIS report repeatedly to get the full list. 2. Slow Tier 2 and 3 Help Desk responses 7 A correction to a student's status took 6 weeks to fix. 3. Incomplete record updates in the nightly A foreign visitor was denied a visa at the consulate because the 6 transmission from SEVIS to the Consolidated birth date on the hard copy form did not match the birth date in Consular Database the automated record. 4. Inconsistent Help Desk answers to technical A user received varying Help Desk responses for how to record 5 questions multiple training records for a student. a 5. Incorrect Help Desk answers to policy A user was told that she did not need to sign a student's I-20 for 3 questions travel purposes, but the signature was required at the port of entry. 6. Insufficient identification of schools in SEVIS A user attempting to transfer a student to a college in Arizona 3 pull-down menus for transfer purposes erroneously selected a college in California with a similar name. A user entered data and printe...